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Frequently Asked Questions

Microsoft Azure is a cloud computing service, it includes infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) that can be used for services such as analytics, virtual computing, storage, networking solutions and more.

The billing for Azure is different per workload – most of the time the billing will be per hour. e.g. a VM. API services will be billed via API call.

If you have a Login details to our license portal and have a CSP Azure subscription with us, you may monitor your Azure usage by going to click on Azure subscription under Services and click on Usage info. You can pull a billing report based on the selected month.

Yes, if your workloads requires you to backup your services, it is recommended to use Azure recovery vaults.

You may go to the link attached here – and select the region you are looking for and find the service.

Log into the and go to the resource, once you at the resource, review the activity log and see if there are any health alerts – if so, try and restart your VM and if that does not help, redeploy the VM to a new host. If you are still having issues, please email

No, we do not recommend doing this – if you require RDP to be opened to the internet, we suggest using a VPN rather or whitelisting the IP’s which are connecting to your resource.

Teams is an effective collaboration and communication workspace in Office 365.

Teams integrates with other services within Office 365, to create a SharePoint online site and an Exchange Online group mailbox for each team created.

Your organization must have deployed Exchange Online and SharePoint Online. Microsoft Teams license is eligible with Office 365 subscriptions.

You can either download the Teams desktop app, Teams online(web) or on your iOS or Android mobile device.

Microsoft Teams expands on the capabilities of Skype for Business Online by bringing together files, chats, and apps in an integrated app, with functionality that enables organizations to move faster and collaborate more efficiently.

Teams provides a calling and meetings experience that is built cloud-based infrastructure that is also used by Skype and Skype for Business use. It makes use of Connectors, Tabs, and Bots – available as Apps, to bring external information, content and intelligent bot interactions to Teams.

A team is used for a group of people to communicate with a bigger audience about something big in your organisation – it can be the whole organisation.
A Team is made out of channels, specific to a department, topic or project with teammates.

Yes, a team owner can invite guest users if they have a valid email address. Go to the Team, click “More options” > “Add members” and enter the guest email address.

Outlook requires that you to enter the app password.

Go to after signing in go you your profile icon top right, click on “My Account”, click on “Security and Privacy” then go to “Additional Verification”. Click on update phone number and app, click on the clickable next to additional verification settings ( Click on the App Password top left ), choose a name you want to save the app. Please Note! Make sure you the code and save it somewhere safe. You can not retrieve that password so make sure you can find it if needed.

Focused Inbox helps you focus on the emails that matter most to you. The rest is accessible to you, but out of your way.

Go to the “View” tab in Outlook > Click on “Show Focused Inbox” button to deselect it. The Focused and Other tabs will no longer be visible in the top of your mailbox. Now go to Settings > Display settings > Focused Inbox, under “When email is received” > select Don’t sort messages > click OK.

Select “File” > “Automatic Replies”. In the Automatic Replies box, select Send automatic replies. On the “Inside My Organization” tab, type the response that you want to send to teammates or colleagues and on the outside my organisation for external contacts.

Yes, the Outlook app works on Mac devices.

Yes, to install LMS 365 you need to have a Microsoft tenant.

Yes, LMS 365 is available on a trial option for free for 30 days.

LMS 365 is licensed as a Per Seat basis, meaning each user accessing LMS requires a license.

Each LMS 365 user must at least have Office 365 E1 and Active Directory Premium Plan 1

LMS 365 is an app for Microsoft Office 365 and SharePoint and integrates with most Office 365 Applications – Teams, Flow, Power BI and more.

At the moment gamification is not a supported feature.

Yes, download the mobile app from your app store. The courses are fully interactive on the mobile app.

You can enquire about LMS 365. Email us at

The Power BI service is a cloud-based business analytics service that enables anyone to visualize and analyze data with greater speed, efficiency, and understanding.

Download Power BI desktop for free. The offline app has more features than the Online service it allows users to connect to more data sources, manipulate the data, use calculations, model reports. After you done developing your report on the desktop app you can publish the report online.

Power BI has a Free version, but some features will not be available. A Power BI developer will require a Power BI license.

A Power BI developer requires a license. For the free version you only need a Web browser and work email address.

Power BI Pro is an individual license that allows access to all content and capabilities in the Power BI service. Power BI Premium provides dedicated capacity to deliver more consistent performance. It also supports larger data volumes in Power BI.

Yes. You can however only view your Power BI using Android phones and tablets, iOS devices and Windows 10 devices. Download the mobile app from your respective app store.

There are various ways to share reports such as Print and export reports, Build apps, Publish to the web, share a embed code or send a report link via email.

Power BI can connect to various type of data sources; Azure SQL Database, Azure SQL Data Warehouse, Spark on Azure HDInsight, OData Feed, SharePoint etc. Click here for more

Make sure you’ve set up a refresh schedule. Set up scheduled refresh or start a one-time “refresh now”. If that does not work see if the data source credentials changed.

Microsoft Flow is a cloud-based service that makes it practical and simple for line-of-business users to build workflows that automate time-consuming business tasks and processes across applications and services.

Microsoft Flow has two distinct audiences:
* Line-of-business “Citizen Integrators” in enterprise organizations who partner with IT to move responsibility for business solutions closer to the business itself.
* IT decision makers who want to empower line-of-business partners to create their own solutions so IT professionals and integration specialists can focus their expertise on more advanced integration tools, such as Azure Logic Apps.

Microsoft Flow provides features that help line-of-business users create automated workflows. Logic Apps is an Azure service that provides the same great features of Microsoft Flow, plus features such as integration with Azure Resource Manager and the Azure Portal, PowerShell and xPlat CLI, Visual Studio, and additional connectors. Learn more about Logic Apps.

Microsoft Flow is part of a powerful and adaptable business application platform that includes PowerApps, the Common Data Service, Dynamics 365, and Office 365. This platform allows our customers, our partners, and our ISV partners to create purpose-built solutions for their own companies, their industry, for functional roles or even for specific geographies. Line-of-business users, who understand their business needs best, can now easily analyze, compose, and streamline data and processes. Professional developers can easily extend the automation, analytics and apps line-of-business to leverage Azure services like Functions, App Service, and Logic Apps. API connectors, gateways and the Microsoft Common Data Service make it possible to get more value out of services or data already in use, either in the cloud or on-premises.

Yes, in order to use Microsoft Flow you either need to purchase the standalone product Flow Plan 1 or Plan 2 or an app included in an Office 365 SKU – you can view the options under our Products.

You can run Microsoft Flow on all modern devices and browsers.
Microsoft Flow runs great on modern devices. If you need to manage Microsoft Flow from a mobile device, try the Microsoft Flow mobile app that’s available on iPhone, Android and Windows Phone.

Microsoft Flow is a public cloud service only. However, you can securely connect to your own on-premises services through the on-premises data gateway.

Microsoft Flow connects to more than 100 data sources out of the box, and we’re adding more all the time. Some examples of data sources and services include the following:
• Office 365
• SQL Server
• SharePoint
• PowerApps
• Dynamics 365
• OneDrive
• Social media platforms (Twitter, Facebook etc.)
• Customer APIs and many more

Templates are pre-built flows for popular and common scenarios. Using a template only requires you to have access to the services in the template and to fill out any required settings.

You can connect to services on your local network using the on-premises data gateway.

You can share flows in either of these ways:
• You can add co-workers or groups in your organization as owners on your flows, so they can also edit and manage the flow.
• For flows that can be run manually, you can also grant other people or groups in your organization permission to just run the flow.

Microsoft Flow is available in 42 languages and six regions.

Microsoft Flow is the successor to SharePoint Designer for many common business scenarios such as approvals, document review, and onboarding/offboarding. It will be the default tool for building business automation in SharePoint moving forward.

Administrators can create data loss prevention policies to ensure that only sanctioned services are used in Microsoft Flow.

The XCTMS solution is a comprehensive tyre management system that provides for the maintenance, management and reporting of tyres on all registered vehicles for multiple fleets.

Using XCTMS will realise the following cost savings:
• CPK improvement
• Labour cost savings
• Breakdown reduction
• Safety improvements
• Improved budget
• Printing and paper
• Hardware infrastructure
• Fuel consumption
• Tyre pressures management
• Running 30% under inflated can cost you upwards of 35% in lost mileage.

The system runs on Microsoft technologies, is hosted on Microsoft Azure, a centralised cloud-based platform accessible anywhere and anytime through desktop web browsers, apps and mobile devices using the Android Operating System.

The analytics service used to render dashboards, reports and graphs is the Microsoft Power BI (Business Intelligence) tool which resides within the Azure platform and interacts with the XCTMS data

The analytics service used to render dashboards, reports and graphs is the Microsoft Power BI (Business Intelligence) tool which resides within the Azure platform and interacts with the XCTMS data.

Data is securely managed and maintained using the Microsoft SQL (Structured Query Language) database on Azure.
The Microsoft solutions and technologies that XCTMS uses, secures your data from data loss and maintains your data privacy. Protection against vulnerabilities, as well as external and internal threats are in built and data regulatory compliance, disaster recovery, access control management, server and administration management are catered for.