What is Dynamics 365 Customer Experience?
Dynamics 365 CE (Customer Experience) is a cloud-based customer relationship management (CRM) software solution that is part of the larger Dynamics 365 suite of business applications offered by Microsoft.
Dynamics 365 CE helps businesses manage their customer interactions and relationships by providing tools for sales, marketing, customer service, and field service. It allows businesses to track and manage customer interactions and information, automate processes, and analyse data to gain insights into customer behavior and preferences.
Dynamics 365 CE is designed to be highly customisable and can be tailored to meet the specific needs of a business. It also integrates with other Microsoft products, such as Office 365 and Power BI, as well as third-party applications.
Overall, Dynamics 365 CE is a powerful tool for businesses looking to improve their customer relationships and streamline their customer-facing operations.